Probably the most important factor for ensuring the wellbeing of residents in any care facility, but particularly those in which more vulnerable persons reside, such as old age homes, is the professional management of that facility.
Professionalism and a true culture of care, begins at the top. This culture, if embraced by the board and management of a facility, then filters down to staff working with the residents of a facility.
Once of our objectives at ICRA, is to ensure the highest standard of care for residents at any facility. We not only look to the fundamental operations of the facility, but also to the management of that facility. Our work involves motivating a culture of care and professionalism, as well as providing facilities with the knowledge and tools they need to maintain the best standards across the board.
When we witness a complete and utter resistance to our interventions – interventions which have been proven successful in willing facilities – we know that it is the residents who are ultimately going to suffer and this is most heart-breaking.
Such is the case with Rosemoor Old Age Home. Despite our most diligent efforts, the management and board at this facility have remained fully resistant to change. This has resulted in a virtually complete breakdown of management structure and leadership, which we know will filter down to the residents, who deserve better than this.
We can only hope that legal interventions and pressure from residents and their families, will rid Rosemoor of ineffective management and allow future intervention by specialist to build a management structure which we know will benefit both residents and staff.
We will keep you posted as this crisis unfolds.